ACCESS AT - Apps on Google Play
Summary
Access AT is a fare-free, origin-to-destination ADA Paratransit service in Hanover, Lebanon, Hartford, and Norwich. It offers wheelchair-accessible vehicles and specially-trained drivers for errands, visits, and recurring events. The service provides a mobile app for booking, managing rides, and real-time vehicle tracking. Passengers can book via the app or phone, select pickup windows, and receive notifications when the driver is nearby. Drivers wait up to 5 minutes. The service may include other passengers and additional stops. Data privacy practices are detailed, with options for data encryption and deletion requests.
Key Insights
Users can effortlessly book and manage paratransit rides through a dedicated mobile application.
The Access AT service is enhanced by a mobile application designed to allow paratransit passengers to book and manage their rides digitally. This system is secure and provides users with the ability to track their vehicle in real time, including the driver's location and estimated arrival time. This digital solution aims to streamline the ride management process for passengers.
Advance Transit prioritizes user convenience and accessibility with a fare-free ADA paratransit service.
Access AT is Advance Transit’s fare-free origin-to-destination ADA Paratransit service. It operates in the Upper Valley communities of Hanover and Lebanon in New Hampshire and Hartford and Norwich in Vermont. The service ensures accessibility through wheelchair-accessible vehicles and specially-trained drivers, catering to needs such as running errands, visiting friends, or attending recurring events like work or appointments.
Sections
How Access AT Works
Book rides via smartphone app or by calling a booking agent.
Passengers have two options for booking a ride: they can use the dedicated smartphone application for a digital booking experience or opt to call a booking agent to schedule their trip over the phone.
Select a preferred pickup window and be ready for arrival within that time.
When booking a ride, passengers are required to select a preferred pickup window. They must be ready for pickup at any time during this designated window. Automated call or text reminders are provided the day before the scheduled trip.
Receive notifications when the vehicle is nearby.
An automated call or text notification will be sent to the passenger when the driver is in close proximity to the pickup location.
Drivers wait up to 5 minutes at the pickup location.
Upon arrival, the driver will wait for a maximum of 5 minutes at the designated pickup location. If the driver arrives earlier than the scheduled pickup window, they will wait until the start of that window and then extend the waiting period by another 5 minutes.
Trips may include other passengers and additional stops.
Passengers should be aware that other individuals may be on board the vehicle, and the route may include a few additional stops along the way to accommodate other passengers.
Track your ride and share your status in real-time via the app.
The mobile application allows passengers to track their ride in real-time. They also have the capability to share their current travel status with others directly from the app.
Contact for ride changes or cancellations.
For any questions, or if a ride needs to be changed or canceled, passengers can contact the service by calling (802) 295-1824.
Provide feedback through a 5-star rating system.
Passengers who are satisfied with their experience are encouraged to provide a 5-star rating for the service.
Data Privacy and Security
Data practices may vary based on usage, region, and age.
Safety begins with understanding data collection and sharing practices. Data privacy and security measures associated with this app might differ depending on how it is used, the user's geographical region, and their age. The developer has provided this information and reserves the right to update it periodically.
App may share location, personal info, and other data types with third parties.
This application has the potential to share specific data types with third parties. These data types include, but are not limited to, the user's location and personal information, along with five other categories of data.
App may collect location, personal info, and additional data.
The app may collect certain types of data from users, including their location and personal information, in addition to three other categories of data.
Data is encrypted during transmission.
To ensure security, all data transmitted through the app is encrypted, meaning it is protected during its journey between the user's device and the service's servers.
Users can request data deletion.
The service provides users with the ability to request the deletion of their data, offering a measure of control over personal information.
About the Developer
Developer: Via Transportation, Inc.
The developer of this application is Via Transportation, Inc.
Contact Information: info@ridewithvia.com
For inquiries or support, the developer can be reached via email at info@ridewithvia.com.
Developer Address: 114 5th Ave Fl 17, New York, NY 10011, United States.
The physical address of the developer, Via Transportation, Inc., is located at 114 5th Ave Fl 17, New York, NY 10011, United States.
Developer Phone Number: +972 54-978-9864.
The developer can also be contacted by phone at the number +972 54-978-9864.
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ACCESS AT - Apps on Google Play
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