Summary
The AB Remote Support app facilitates remote fitting for Naída CI M/Sky Processor devices via Bluetooth. It acts as an interface between mobile devices and Marvel-supported devices, enabling hearing care professionals to program recipients remotely using Target CI over WiFi or cellular. The app is available for 'Everyone', has 5K+ downloads, and a rating of 3.3 stars based on 23 reviews. Information on user manuals, developer details, and customer support contact is also provided.
Key Insights
The AB Remote Support app enables remote programming by hearing care professionals.
The AB Remote Support app is designed to serve as the primary interface between a mobile device (like a smartphone or tablet) and Advanced Bionics' Marvel-supported hearing devices, specifically the Naída CI M/Sky Processor supported devices. This remote connectivity is achieved using Bluetooth. The core functionality allows hearing care professionals to remotely program the recipient's cochlear implant processor. This programming is done through the Target CI software and can be transmitted over stable WiFi or cellular network connections, offering flexibility and convenience for both the professional and the recipient, regardless of their physical location. This feature is crucial for ongoing adjustments and support of the hearing devices.
User manuals and support information are readily available for the AB Remote Support app.
Users needing detailed instructions for the AB Remote Support app can access the user manual in PDF format directly from the Advanced Bionics website at the provided URL: https://www.advancedbionics.com/ifu. For those who prefer or require a physical copy, instructions on how to obtain a printed version of the user manual are available on the country-specific pages of the Advanced Bionics website. The company commits to supplying printed Instructions For Use (IFUs) within seven days at no additional charge, ensuring accessibility for all users. The app itself is identified by its UDI-DI: 08400944CI6517YL.
Sections
App Overview and Functionality
Facilitates remote fitting support for Naída CI M/Sky Processor devices.
The AB Remote Support app is specifically developed to provide remote fitting support for users of Naída CI M/Sky Processor supported devices. This function relies on Bluetooth connectivity to establish a link between the user's mobile device and the supported hearing implant processor.
Acts as an interface for remote programming via Target CI.
The app functions as the essential interface that connects the mobile device with Marvel-supported devices. This connection enables hearing care professionals to remotely program the recipient's cochlear implant processor using the Target CI software. The communication for programming can be established over WiFi or cellular data connections.
App Details and Availability
Available for 'Everyone' with over 5K downloads.
The AB Remote Support app is classified for 'Everyone' in terms of user accessibility, indicating no age restrictions for its use. It has achieved over 5,000 downloads, suggesting a significant number of users have accessed or are using the application.
Rated 3.3 stars based on 23 user reviews.
The application currently holds an average user rating of 3.3 stars. This rating is derived from a total of 23 reviews submitted by users, reflecting general user satisfaction and experiences with the app.
User Feedback and Developer Responses
Users report intermittent functionality and a need for updates.
One user review indicates that the app works intermittently, functioning correctly when first opened but failing after a period of use. The user explicitly states the need for an updated version of the application, suggesting that current performance issues require developer attention and software updates.
App crashing issues prevent cochlear implant adjustments.
Another user reports that the app has been crashing for weeks, rendering it unusable for adjusting their cochlear implants. This user expresses concern that the developer may not be prioritizing solutions for disabled users experiencing these critical functionality issues.
Developer seeks to assist users experiencing issues via email.
Advanced Bionics LLC has responded to user feedback, expressing a desire to help users and their hearing care providers utilize the AB Remote Support app for appointments. They encourage users experiencing problems, such as crashing or functionality issues, to contact them via email at ABSuccess@advancedbionics.com. The developer requests additional details to understand the specific adjustments users wish to make, aiming to provide precise product steps and support.
Developer acknowledges 'keeps shutting off' issue and offers support.
In response to a user reporting that the app 'keeps shutting off', Advanced Bionics LLC acknowledged the issue and stated that their Customer Experience team wants to gather more information. They invited the user to email ABSuccess@advancedbionics.com to facilitate further support and resolution.
Developer Information and Contact
Contact details for Advanced Bionics, LLC provided.
The developer, Advanced Bionics, LLC, provides multiple contact points. Their primary contact number is +1 877 829 0026. For email correspondence, the address is advancedbionicsmktg@gmail.com. Their physical address is listed as 12740 San Fernando Rd, Sylmar, CA 91342, United States. An additional phone number is also provided at +1 661-645-6031.
Privacy practices: No data shared or collected according to developer.
Regarding data privacy, the developer has stated that no data is shared with third parties and no user data is collected. This information is based on the developer's declarations about their data handling practices. However, it is noted that actual privacy and security practices may vary based on app usage, geographic region, and user age, and these practices are subject to updates by the developer over time.
Australian Sponsor details provided.
For users in Australia, the designated sponsor is Advanced Bionics Australia Pty Ltd, located at B2 / 12 Inglewood Place, Baulkham Hills, NSW 2153, Australia.
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